Returns & Product Concerns
Returns &
Product Concerns
For food safety and quality reasons, Feather & Tail feed products are not eligible for return.
Have a product concern?
If your product arrives damaged, spoiled, or appears to have a quality issue, please contact us so our team can investigate. Please do not discard the product or packaging. We may ask for photos, proof of purchase, and the Lot Number printed on the bag to help us trace and investigate the issue.
Products purchased directly from Feather & Tail:
If our investigation determines that there is a product quality or fulfillment issue, we will work with you to provide an appropriate replacement or resolution.
Products purchased from a retailer:
If our investigation indicates that the issue may have occurred during storage or handling after the product left our facility, we may ask you to contact the retailer where the product was purchased for a replacement or other resolution in accordance with that retailer's policies.
Contact our team
If you have a concern about a Feather & Tail product, please contact us at RCarnahan@KreamerFeed.com and include the product name, Lot Number, purchase location, and a description of the issue.